All-in-One Travel, Hospitality & Transport Booking Management Platform

Project Overview

Built for Zycic, the Travel & Hospitality Management Platform is an enterprise-grade administration and booking management hub designed to streamline operations for travel agencies, hotels, bus transport operators, and event providers. The system centralizes vendor onboarding, booking lifecycles, payment processing, and real-time customer support into a unified web application.

Key Challenges Solved

- Fragmented Vendor Operations: Transport, hotels, and event providers previously managed inventory across isolated tools, leading to double-bookings and delayed service.

- Complex Financial Settlement: Managing payouts, commission tracking, and multi-currency payment verifications required manual accounting overhead.

- Real-Time Communication: Lack of direct communication channels between agents, vendors, and customers slowed ticket resolution and booking confirmations.

Architecture & Key Features

- Multi-Role Portals: Custom dashboards tailored for System Admins, Travel Agents, Hotel Managers, Bus Transport Providers, and Event Organizers.

- Interactive Mapping & Geo-Routing: Built-in Mapbox and MapLibre integrations for interactive route mapping, bus stops, and hotel location geocoding.

- Automated Booking & Payment Workflows: Integrated secure payment gateway processing, automated payout tracking, card tokenization, and instant email receipts.

- Live Chat & Ticketing: Integrated real-time chat and ticket support system for instant vendor-customer interaction and dispute resolution.

- Interactive Analytics: Rich dashboard metrics using Recharts to monitor booking revenues, vendor payouts, customer acquisition, and active agent performance.

Tech Stack

- Frontend & Core: Next.js (App Router), React 18, TypeScript, Tailwind CSS, Radix UI primitives.

- UI & Animations: Framer Motion, Tabler Icons, Lucide React, Embla Carousel, React Toastify.

- Backend & Database: Next.js API Routes, MySQL (mysql2), Firebase Admin SDK, JOSE (JWT auth), Bcrypt.

- Integrations & Services: Mapbox GL / MapLibre, Nodemailer (Email Notifications), Multer / File Uploads.