From rapid heuristic reviews to large-n benchmarking studies we match methodology to question, not preference.
Live 1-on-1 video sessions where a senior researcher probes the why behind every click, hesitation, and frustrated sigh — insights no recording can replicate.
Large-n benchmarks via Maze, UserTesting, or Lookback — quantifying task success across 50+ users in days, not weeks.
Surgical IA validation — does the user's first instinct match where the feature actually lives? Critical signal before any visual design begins.
Quantitative usability metrics — System Usability Scale, Single Ease Question, and task success ratios — benchmarked against industry norms.
WCAG 2.2 conformance reviews paired with usability testing using assistive tech — because compliance and real usability are not the same thing.
Expert review against Nielsen's 10 heuristics plus modern usability principles — fast, cost-efficient diagnostic when full testing isn't possible.
The artifact that ends prioritization debates. Every issue plotted by impact and how often it occurred Monday morning becomes obvious.
A five-stage process that goes beyond raw findings delivering issues your engineering team can pick up Monday morning.
Objectives, hypotheses, task scenarios, success criteria, and a tight screener everything before we touch a participant.
Strict screening, diverse panels (including accessibility), and ethical compensation the right users, never the easy ones.
Moderated or unmoderated, remote or in-person, mobile or desktop methodology matched to question, not convenience.
Every friction point tagged by severity × frequency so engineering knows what to fix Monday vs eventually.
Prioritized fix backlog with effort estimates and re-test plan closing the loop on the issues that matter most.
"Six sessions. Twelve users. Forty-three issues — ranked by severity so we knew exactly what to fix first. Our checkout completion rate jumped 23% in the next release."
"Their accessibility audit caught keyboard-trap bugs our automated tools missed for two years. The real testing with assistive-tech users opened our eyes completely."
"The severity × frequency matrix is the single most useful artifact they delivered. Engineering finally stopped debating priority — the data did it for them."
